SIVEDHORA – TERMS & CONDITIONS

Welcome to Sivedhora, a platform for purchasing Pooja items and connecting customers with priests and Pooja service providers. By using Sivedhora, you agree to the following Terms & Conditions.

1. General Terms

1. Sivedhora provides a platform for customers to purchase Pooja items and request Pooja-related services.
2. Customers must provide accurate information while placing orders or booking services.
3. Sivedhora reserves the right to update, modify, or change these Terms & Conditions at any time.
4. Users are responsible for reviewing the applicable terms before placing an order or booking a service.
5. Any misuse, fraudulent activity, or unauthorized use of the platform may result in cancellation or suspension of the account.

2. Pooja Items & Products

1. Product images displayed on Sivedhora are for representation purposes. Actual products may vary slightly in colour, size, packaging, or appearance.
2. Product availability is subject to stock availability.
3. Product prices may change without prior notice.
4. Customers should verify the product details, quantity, size, and price before confirming an order.
5. Certain Pooja items may be seasonal or subject to availability.
6. Sivedhora aims to provide accurate product descriptions but does not guarantee that every product description or image will always be completely error-free.

3. Orders & Payments

1. An order is considered confirmed only after successful payment or confirmation as specified by Sivedhora.
2. Customers are responsible for providing the correct name, phone number, delivery address, and other required information.
3. Sivedhora is not responsible for delays caused by incorrect or incomplete customer information.
4. Payment transactions may be processed through third-party payment providers.
5. In case of payment failure, customers may need to place the order again.
6. Sivedhora reserves the right to cancel an order in cases of suspected fraud, incorrect pricing, product unavailability, or other valid reasons.

4. Delivery

1. Delivery timelines are estimated and may vary depending on location, product availability, weather, festivals, traffic, courier delays, or other circumstances.
2. Customers should ensure that someone is available to receive the order at the provided delivery address.
3. Sivedhora is not responsible for delays caused by circumstances beyond its reasonable control.
4. Delivery charges, where applicable, will be displayed during checkout.

5. Returns, Exchanges & Damaged Products

1. Return or exchange eligibility depends on the type and condition of the product.
2. Certain Pooja items, consumable products, customized items, or specially prepared items may not be eligible for return.
3. Customers should report damaged, missing, or incorrect products within the specified period after delivery.
4. Customers may be required to provide photographs or other information to verify a damaged or incorrect product.
5. Refunds, where applicable, will be processed according to Sivedhora's refund policy and the original payment method or another permitted method.

6. Priest & Pooja Service Providers

1. Sivedhora may provide a platform for customers to connect with priests, purohits, astrologers, or other Pooja service providers.
2. Service providers are independent individuals or professionals unless specifically stated otherwise.
3. Customers should verify the service details, Pooja type, date, time, location, required materials, and applicable charges before confirming a booking.
4. Service providers are responsible for providing the services agreed upon with the customer.
5. Sivedhora may facilitate communication and bookings but does not guarantee the availability, conduct, qualifications, or performance of every independent service provider.
6. Customers and service providers must treat each other respectfully and professionally.
7. Any additional charges must be communicated and agreed upon before the service is provided.

7. Priest Booking & Cancellation

1. Priest bookings are subject to availability.
2. Customers should provide the correct date, time, location, Pooja type, and contact details while making a booking.
3. Cancellation and rescheduling are subject to the applicable cancellation policy.
4. If a priest or service provider is unable to attend due to an emergency or unavoidable circumstance, Sivedhora may assist in arranging an alternative provider, subject to availability.
5. Sivedhora cannot guarantee that an alternative priest will always be available at the requested date and time.

8. Pooja Materials

1. Customers may choose to purchase Pooja materials separately or as part of an applicable Pooja service package.
2. The exact quantity, brand, packaging, or availability of individual materials may vary depending on market availability.
3. If a particular item is unavailable, Sivedhora or the service provider may provide a suitable alternative where reasonably possible.
4. Any significant substitution should be communicated to the customer where applicable.

9. Service Provider Responsibilities

Priests and Pooja service providers using Sivedhora are expected to:

1. Provide accurate information about their services and availability.
2. Arrive at the agreed location on time.
3. Perform the agreed Pooja/service professionally and respectfully.
4. Clearly communicate service charges and additional requirements.
5. Maintain appropriate behaviour and professionalism with customers.
6. Not make false claims about qualifications, experience, or services.
7. Protect customer privacy and personal information.
8. Follow applicable laws and Sivedhora's platform policies.

10. Customer Responsibilities

Customers are expected to:

1. Provide accurate booking and contact information.
2. Be available at the agreed time and location.
3. Provide a suitable environment for the requested Pooja/service where required.
4. Inform the priest/service provider in advance about any specific requirements.
5. Make agreed payments on time.
6. Treat priests, delivery personnel, customer support staff, and other service providers respectfully.

11. Pricing & Additional Charges

1. Prices for products and services may change from time to time.
2. Any additional service, travel, special material, or location-related charges should be communicated before they are incurred where reasonably possible.
3. Customers are not required to pay unauthorized or undisclosed charges.
4. Sivedhora may update prices based on supplier, market, transportation, or service-provider charges.

12. Prohibited Activities

Users must not:

1. Provide false or misleading information.
2. Use Sivedhora for fraudulent or unlawful activities.
3. Attempt to manipulate bookings, reviews, payments, or ratings.
4. Harass, threaten, abuse, or discriminate against other users or service providers.
5. Copy, misuse, or reproduce Sivedhora's content, branding, images, or intellectual property without permission.
6. Attempt to gain unauthorized access to Sivedhora's systems or accounts.

13. Reviews & Ratings

1. Customers may be permitted to submit reviews and ratings based on their genuine experience.
2. Reviews must be truthful, respectful, and relevant.
3. Fake reviews, abusive content, promotional spam, or misleading information may be removed.
4. Sivedhora may take appropriate action against accounts involved in fraudulent reviews or ratings.

14. Privacy

1. Sivedhora may collect and process information necessary to provide products, deliveries, bookings, payments, and customer support.
2. Personal information will be handled in accordance with Sivedhora's Privacy Policy.
3. Customers should avoid sharing unnecessary sensitive personal information with priests or other service providers.

15. Limitation of Liability

1. Sivedhora acts as a platform facilitating the purchase of Pooja items and the connection between customers and service providers.
2. Sivedhora will not be responsible for circumstances beyond its reasonable control, including delays, natural disasters, transportation disruptions, technical failures, or service-provider emergencies.
3. Sivedhora's liability, where applicable, will be subject to applicable laws and the specific circumstances of the transaction or service.

16. Force Majeure

Sivedhora shall not be held responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, severe weather, strikes, government restrictions, festivals, transportation disruptions, internet or technical failures, or other unforeseen events.

17. Account Suspension or Termination

Sivedhora may suspend, restrict, or terminate access to an account if a user violates these Terms & Conditions, engages in fraudulent activity, provides false information, or misuses the platform.

18. Intellectual Property

All Sivedhora branding, logos, website/app content, graphics, text, designs, and other materials are protected by applicable intellectual property laws. They may not be copied, reproduced, modified, or commercially used without prior permission.

19. Dispute Resolution

Any dispute relating to the use of Sivedhora, purchase of products, or booking of services should first be brought to Sivedhora's customer support team for resolution.

Where a dispute cannot be resolved through mutual discussion, it will be subject to applicable laws and jurisdiction as specified by Sivedhora.

20. Acceptance of Terms

By accessing or using Sivedhora, purchasing Pooja items, or booking a priest/Pooja service through the platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Sivedhora reserves the right to modify these Terms & Conditions when necessary. Continued use of the platform after changes are published constitutes acceptance of the updated terms.